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Privacy Policy

Last updated: April 19, 2026

1. Introduction

zwDomains, operated by GetHost (Pvt) Ltd ("we", "us", "our"), is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information. By using our services, you agree to the practices described in this policy.

2. Information we collect

We collect the following types of information:

  • Account information — your name, email address, and password when you register.
  • Contact/WHOIS information — name, address, phone number, and email required for domain registration.
  • Payment information — transaction references and amounts. We do not store card numbers; payments are processed by PayPal and PesePay.
  • Usage data — IP address, browser type, pages visited, and other technical information collected automatically.
  • Communications — messages sent to us via support tickets.
3. How we use your information

We use your information to:

  • Provide, manage, and maintain your domain services.
  • Submit required WHOIS registration data to domain registries and registrars.
  • Process payments and issue invoices.
  • Send renewal reminders, service notifications, and account alerts.
  • Respond to support requests.
  • Comply with legal obligations.
  • Improve our website and services.
4. WHOIS & registry requirements

Domain registration requires submission of contact information to domain registries as mandated by ICANN and relevant registry policies. Some of this information may be publicly accessible via WHOIS lookups depending on the TLD and applicable privacy settings. We offer WHOIS privacy where supported by the registry.

5. Sharing your information

We do not sell your personal information. We may share your data with:

  • Domain registrars and registries — as required to register, renew, or transfer your domain.
  • Payment processors — PayPal and PesePay to process transactions.
  • Service providers — third parties who assist us in operating our platform, bound by confidentiality agreements.
  • Legal authorities — where required by law, court order, or to protect our rights.
6. Data retention

We retain your personal data for as long as your account is active or as needed to provide services. Transaction and invoice records are retained for a minimum of 7 years for accounting and legal compliance purposes. You may request deletion of your account and associated data subject to our legal obligations.

7. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences (such as currency selection), and analyse site usage. By using our website you consent to the use of cookies. You may disable cookies in your browser settings, however some features of our website may not function correctly without them.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All data is transmitted over HTTPS. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

9. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Your rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data, subject to legal obligations.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us via the support ticket system in your account dashboard.

11. Children's privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will take steps to remove it.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

13. Governing law

This Privacy Policy is governed by the laws of Zimbabwe. Where services are provided to customers in South Africa, the relevant provisions of the Protection of Personal Information Act (POPIA) may also apply.

14. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us via the support ticket system in your account dashboard or visit our support page.